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FraudWatch PLUS

The debit cards we issue are protected by FraudWatch® PLUS, a round-the-clock service that helps to prevent debit card fraud.

Debit/ATM Card

Easily make purchases online or in a store, or use ATMs to withdraw cash, check balances, transfer money or make deposits.

Use it like an ATM card to get cash or like a check to make purchases anywhere VISA® is accepted - online and in person. Instant issue cards are available at any bankESB office or call Customer Care to get set up today 855.527.4111.

Your bankESB Debit/ATM Card gives you access to your checking, statement savings or money market accounts. It can be used at ATMs displaying the NYCE, CIRRUS, MoneyPass® or VISA® program logos worldwide* to:

 

  • Make deposits (at bankESB ATMs only)
  • Make withdrawals worldwide
  • Obtain account balances
  • Transfer funds between accounts
  • Receive a record of your transaction
  • Receive a mini statement with your last 10 transactions

*Not responsible for surcharges or fees imposed by any banks, ATM operators or any networks.

If you believe your bankESB account has been compromised, please contact us so that we can take appropriate action.

  • bankESB will NEVER call you asking for account or personal information. If you ever receive a phone call like this, do not give out your information and please notify us right away.

  • To report a lost, stolen or compromised bankESB Debit/ATM Card during normal business hours, call our Customer Support Department at 855.527.4111 ext. 6000. After business hours, please call 1.800.264.5578 or if you are calling from outside the United States call collect 701.461.0621.

  • Debit/ATM Card Restricted Areas: Debit/ATM card transactions will NOT be authorized for the following areas: Algeria, United Republic of Cameroon, Egypt, Ivory Coast (Cote D'Ivoire), Jordan, Mozambique, Senegal, Zimbabwe, Angola, Benin, Morocco, Nigeria, South Africa, United Republic of Tanzania, Libya, Cuba, Iran, Sudan, North Korea, Azerbaijan, Cyprus, India, Malaysia, Philippines, Romania, Thailand, Turkey and Tunisia.

To get an bankESB ATM/Debit Card, you must be 18 years of age and have a checking account with us.

Direct Deposit

Save time by electronically depositing your Social Security or payroll check into any checking or savings account of your choice. Simply download, complete and submit the provided form.

To set-up direct deposit with your employer, you will need bankESB's routing number, 211870935, your account number, and our address:

bankESB
P.O. Box 351
Easthampton, MA 01027

Safe Deposit Boxes

Have added peace of mind knowing your valuables and important papers are stored away in a safe place. Safe deposit boxes of various sizes are available at the following offices:

Easthampton, Hadley, King Street-Northampton, South Hadley, Belchertown, Westfield and Agawam.

Annual fees will be based on the box size you select.

24 Hour Telephone Banking

bankESB's free 24 Hour Telephone Banking line gives you immediate access to the account information you need, when you need it - 24 hours a day, 7 days a week. Using any touch-tone phone, dial 1.877.372.2447 to get started.

  • Access deposit and loan account Information for checking, savings, money markets, CD's, IRAs, lines of credit, mortgage and consumer loans
  • Review account history and find out the last 6 checks paid, the last 6 ATM or debit transaction/transfers and the last 6 deposits made
  • Transfer funds between two statement accounts
  • Change your PIN

Dial 1.877.ESB.24HR (372.2447) and follow the simple instructions.

You will be presented with the following main menu:

1. For account information and funds transfer
2. To report a lost or stolen card or for Cyber Scout® services
3. For instructions on how to use this system
9. To repeat this menu
0. To speak with a Customer Service Representative

Remember, at any time during your call you may speak with a Customer Service Representative during normal business hours by pressing zero.

Additional Tips:

  • Have your account number(s) handy, which can be found on your bank statements, checks, passbooks or loan bills.
  • Have your security PIN (Personal Identification Number) ready. You may choose any four numbers other than the last four digits of your social security number.
  • FOR SECURITY REASONS, NEVER DISCLOSE YOUR PIN TO ANYONE WHETHER THEY ARE LISTED ON YOUR ACCOUNT OR NOT. If you forget your PIN, simply call 855.527.4111 and ask to speak to a Customer Service Representative for assistance.

Refer-A-Friend

It pays to have friends. Literally. You can earn $50 just for referring your friends and family to try bankESB Checking.

  1. Download and print our Refer-A-Friend card or obtain them from your local branch.
  2. Write your name on the cards and give them to your friends and family.
  3. You'll receive $50* when your friends and family open a new checking account with your referral card and one of the following: Online Banking and a bankESB Debit Card or Direct Deposit with a bankESB Debit Card.

*$50 will be credited to your account after someone you refer opens a bankESB personal checking account and provides your name at account opening. The person you refer must be a new bankESB checking customer and open the account with a Debit Card and either: activate Online Banking or receive a Direct Deposit (of at least $25), within 60 days of account opening. If achieved, the $50 will be paid into your account by the last day of the statement cycle following the 60th day the account was opened. $10 minimum to open Get Real Checking or Basic Checking accounts. $100 minimum to open Premier Checking account. This is a limited time offer and is subject to change at any time without notice. In accordance with applicable regulations bonus payouts may be 1099 reportable. By participating, each party may be aware that the other is customer of bankESB.

The best things in life are free...

GET REAL CHECKING. Refund ATM Fees Nationwide*. No Monthly Fees. No Hidden Anything.

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